Scotrail Must Serve North Better

By Reporter, The HighLand Times, Wednesday January 10 2018

Scottish Greens Transport and Tourism Spokesperson John Finnie MSP has called on Scotrail to ensure that passengers in the North receive a decent level of service.

The call comes following enquiries from Mr Finnie which reveal that the Inverness to Wick/Thurso Scotrail service ran without a refreshment trolley on 434 occasions in 2017, the equivalent of almost one in five journeys.  

Highlands and Islands MSP John Finnie said:

“It is completely unacceptable that more than 400 far north services ran without a refreshment trolley in 2017.

“These journeys take more than four hours and passengers reasonably expect a decent level of service.

“It is not too much to ask for the opportunity to buy a drink and a sandwich.

“This is particularly relevant when ticket prices have risen sharply yet again.

“In addition to the inconvenience this causes to the local population it also presents the north in a bad light to visitors.

“Tourism is hugely important to the Highlands and tourists will rightly expect advertised facilities to be available when they travel. 

“I understand Scotrail have put a plan in place to address staffing issues and I have written to them making it clear to them that they must provide a better service in 2018 than they did last year.”



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