John Swinney has urged people across Scotland to check NHS inform first if they become unwell, as pressure on health services rises over the festive period.
The First Minister made the call during visits to NHS 24 and the Scottish Ambulance Service, where he thanked staff for their work in keeping people safe and informed.
Winter preparedness guidance advises people to use NHS inform for symptom advice before calling for help, helping many to safely manage their condition without further medical intervention.
Around 25% of calls to NHS 24’s 111 service result in self care advice, meaning checking guidance online first can reduce unnecessary demand.
People are advised to call 111 if they think they need A&E but it is not life threatening, need mental health support, or require advice when GP, pharmacy, or dental services are closed.
A&E should only be used for genuine emergencies that cannot wait.
Anyone facing a life threatening emergency should call 999 immediately.
John Swinney said:
“We know that demand for the NHS increases quite substantially over the festive period and there are a number of steps you can take to help yourself if you become unwell.
“In the first instance, check the symptom checkers on the NHS inform website, it can help you decide what to do next.
“If you still require medical help, NHS 24’s 111 service is there for you and dedicated professionals can provide advice.
“A&E is expected to be exceptionally busy in the coming weeks so only attend if you have a genuine emergency that requires urgent medical treatment.
“Our dedicated NHS staff will continue working throughout the festive period to provide support and care for the people of Scotland.
“I’m extremely grateful for their hard work and my thanks go out to all of you.”
Scottish Ambulance Service Chief Executive Michael Dickson said winter places exceptional strain on emergency services.
“Winter is always an exceptionally busy period and as demand on our service increases, we’re asking the public to use our service responsibly by only phoning 999 in a life threatening emergency.
“Currently over 50% of our calls are managed without having to take patients to A&E.
“For those who do need hospital treatment, system wide pressures including lengthy handover times are having a direct impact on our ability to get crews back on the road.
“Our fantastic staff are working extremely hard and we continue to prioritise those patients who are most critically ill.”
NHS 24 Executive Medical Director Ron Cook said demand is expected to rise sharply over the festive holidays.
“With public holidays limiting access to GP and pharmacy services for four consecutive days across both festive weekends, NHS 24 is forecasting a significant rise in demand.
“We encourage everyone to plan ahead if possible.
“Make sure you have your prescription medicines, have over the counter remedies available at home, and check in on vulnerable friends or family.
“By preparing now, you can protect your festive time and avoid unnecessary interruptions.”
