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Friday, March 29, 2024

NHS Highland Pilots Extension to Patient Booking ServiceĀ 

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As part of a trial, the Patient Booking Service at NHS Highland is going to open on a Saturday for a period of six weeks allowing patients to phone and book appointments. 

The service, which usually runs Monday to Friday between the hours of 09:00 ā€“ 17:00, will move to a six-day service from 06 August with the Saturday slot running between the hours of 08:00 ā€“ 12:00. 

Katherine Sutton Chief Officer Acute Services from NHS Highland said:

ā€œOur Patient Booking team takes calls from patients who have been written to and asked to contact us to arrange their appointment.

“Having the patient phone us to agree a time makes it a much more patient-centred service and, as the patient has agreed the appointment with us, there is less chance of cancellations or patients not being able to attend.Ā 

ā€œHowever, we also recognise that with many people working during the week it is not always so easy to call us during the day.

“Weā€™re trialling the Saturday date to see if this helps those contacting us about their appointments.

“Should it be successful we will look to make this move permanent.ā€Ā 

How patients access the service will not be changing.

Those awaiting an appointment will be sent a letter asking them to phone the Patient Booking team via the number on the letter, who will then work with them to arrange the best suitable time.Ā Ā 

Katherine Sutton added:

ā€œWe hope by adding a Saturday service will give patients more accessibility in how they can contact us.ā€Ā 

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