The first real cold snap of winter has brought a sharp rise in worry for families across the Highlands, and Children First is urging anyone struggling with bills, debt or heating costs to reach out before things become overwhelming.
The national childrens charity says its support line is hearing daily from parents and carers who are battling to make ends meet and who are finding it harder than ever to keep their homes warm and their children well.
The helpline runs every day of the year and offers practical advice, emotional support and direct financial help to families who need it most.
Calls to the service have risen by almost fifty per cent this year and staff say the pressures of rising living costs, winter weather and ongoing debt are pushing many families to breaking point.
The team can carry out benefit checks, offer budgeting advice and help families access emergency support so that no child is left cold this winter.
Simon McGowan, Assistant Director at Children First, set out the charitys message clearly.
He said:
“We want every parent and carer in Scotland to know they are not alone if they are worried about paying bills or keeping their children warm.
“Our friendly support line team is here to listen and provide expert advice to ensure families get the support they need.
“We understand how hard it can be trying to make ends meet and the pressure families are under.”
Last year, Children Firsts support line helped families secure close to two point five million pounds in financial gains and supported them through nearly half a million pounds of debt to make repayments more manageable.
One kinship carer, Tony, who is raising his two year old granddaughter Cara, said the service changed everything when he felt he had nowhere left to turn.
He said:
“It was only when Children First support line got involved that things started to get better.”
“I feel like a massive weight has been lifted off my shoulders, its such a relief.”
The charity is encouraging families to get in touch by phone or webchat as soon as they feel they are struggling, reminding parents that asking for help early can prevent things becoming unmanageable.
Parents and carers can use the support line through webchat at www.childrenfirst.org.uk/supportline or call free on 08000 28 22 33.
The service is open Monday to Friday from nine in the morning until nine at night and at weekends from nine until midday.
As the Highlands braces for more icy weather, the charity says no parent should face winter pressures alone and help is only a call away.
*Names have been changed to protect the anonymity of the family.
