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Saturday, July 20, 2024

Moray Council Invites Tenant Feedback Through Independent Survey

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Moray Council is inviting its housing tenants to share their views in its three-yearly tenant satisfaction survey.

The aim of the survey is to get tenants’ feedback on issues including repairs and maintenance, tenant participation, communication, neighbourhoods and value for money.

The results will be used to make decisions about services and prioritise improvements.

Some of the data is included in the council’s annual report to the Scottish Housing Regulator and enables it to compare its performance with other landlords.

The survey is being carried out by an independent market research company, Knowledge Partnership.

They will interview a sample of 1,500 tenants by phone between 8 July and 9 September 2024.

Tenants can choose whether or not they want to take part in the survey.

Taking around 20 minutes, the survey offers tenants the chance to share their views to help the council improve its housing services.

All responses will be anonymous and confidential.

Moray Council’s Head of Housing and Property, Edward Thomas, said:

“Tenant input is invaluable, and I’d encourage all tenants to get involved.

“This is an opportunity to voice concerns, suggest improvements and help shape the future of housing services in Moray.”

If tenants don’t want to be surveyed by an interviewer, they can let Knowledge Partnership know by calling 0131 356 0385 or emailing surveys@kpartners.co.uk

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