In a report published by the Scottish Government this week, NHS 24 has scored highly in several categories for patient facing boards in the iMatter Health and Social Care Staff Experience Survey 2024, while also recording their best results since the survey was introduced in 2017.
87% of NHS 24 respondents agreed that their organisation was a good place to work – making them the highest scoring national patient facing board and 2% higher than the national average of 85%.
A tool used by all staff in NHS Scotland, iMatter helps individuals, teams and health boards understand and improve staff experience.
2024 has seen the highest number of responses received from all participants since the survey began.
Other positive NHS 24 key statistics included the action plan completion rate, which soared to an impressive 92%, significantly surpassing the national average of 56%, and the Employee Engagement Index score rising by 3 points to 77, making NHS 24 one of the highest scoring national patient facing boards.
NHS 24 also recorded a strong response rate for completing the survey scoring 76%, well above the national average of 58%.
Jacqui Hepburn is NHS 24’s Deputy Chief Executive and Director of Workforce.
She explains how these results demonstrate NHS 24’s commitment to creating a positive workplace that invests in its staff:
“Through various development and staff engagement initiatives, we have made significant strides in creating an environment to help our colleagues feel valued and supported.
“It was fantastic to learn that NHS 24 had recorded such positive results in the most recent iMatter survey, which are a testament to the hard work and dedication from all our staff.”
NHS 24 is national health board which provides digital and telephone-based health and care services to the people of Scotland.
The organisation has 6 regional centres based throughout the country, as well as several local centres.
Jacqui continues,
“Every colleague within our dynamic team work together to provide exceptional care to patients throughout Scotland.
“There are a huge variety of roles available within NHS 24, ranging from providing frontline care for our 111 service, right through to offering administrative support for our online services including NHS inform.
“We are always on the lookout for dedicated and talented individuals to join Team 24.
“Anyone interested in taking a first step in a rewarding career with us should visit NHS24.scot to learn more about our organisation and explore the exciting vacancies currently available.”
