Douglas Ross, MP for Moray, met earlier today (Thursday) with Ricky Turner, Scottish Regional Manager of Park Holidays, and General Manager of the sites in Moray, James Ellison.
The local MP called the meeting with Park Holidays representatives following a series of complaints raised with him by concerned caravan owners at Lossiemouth Holiday Park.
Commenting after the meeting, Douglas Ross said:
“I felt it was important to sit down with these representatives of Park Holidays following a long list of complaints I’ve received from residents of the site.
“A number of people have turned up at my surgeries across Moray, and earlier this week I toured the site and spoke directly with caravan owners.
“It’s clear they feel intimidated and threatened by the actions of Park Holidays since they bought the site earlier this year.
“I think it’s fair to say it was an uncomfortable meeting for the representatives who accepted that upon reflection some of their communication did seem threatening.
“I thought that was a significant acceptance from the management that their tactics had been completely wrong, and they have lost the trust and faith of caravan owners at the site.
“They have promised a reset and want to speak directly with individual owners as they believe some of the information in the public domain is not correct.
“While I welcome their willingness to engage more positively, it’s frankly unacceptable that so many people have been left distressed about their future at the Lossiemouth park because of the actions of this national company since they bought the site.
“It was also embarrassing during the meeting when it became clear these senior managers weren’t even aware of some of the rules that they are now forcing people to follow.
“There were several issues where they have promised me immediate action and we have agreed to meet again in a few weeks-time to monitor and assess the commitment they have made to be more open, upfront and reasonable with owners at the site.
“I will continue to hold Park Holidays to account and work on behalf of residents at the site who simply want to continue to enjoy their caravan in a wonderful location in Moray, without the stress and hassle they have been experiencing in recent months.”